Please be advised that our Terms and Conditions are based on the Industry Standards and DOT Regulations.
Customer and Stateway Transportation Agree To The Following:
Customer acknowledges and agrees that Stateway Transportation is hereby authorized to arrange the shipment of the vehicle(s) stated in this agreement from the area of origin specified to the area of destination specified.
Customer agrees to inform Stateway Transportation. prior to transport and pre-approve any/all over-sized (dual or oversize wheels, extra-large, racks, lifted, limo, etc.) and/or inoperable (unable to be driven on its own) vehicle(s). If Customer fails to do so an over-sized and/or inoperable vehicle fee of $300 will be imposed and must be paid in full prior to delivery of vehicle(s).
Customer shall prepare the vehicle for shipment by removing all non-permanent outside mounted luggage and other racks prior to shipment, and securing all loose parts and fragile or protruding accessories. Customer releases any claims for damages unable to detect due to poor weather conditions, poor lighting conditions or vehicle^s dirty condition, and damage caused by Customers failure to fulfill these obligations. No vehicle(s) shall contain more than ¼ tank of fuel during transport.
Customer acknowledges that Stateway Transportation does not authorize personal belongings in the vehicle(s) and that items are not covered by carrier insurance and agrees that choosing to do so is completely at personal risk. Customer agrees to remove all personal or household items from vehicle(s) prior to shipment. Luggage and personal property must be confined to trunk, not exceeding 100 pounds. Neither Stateway Transportation nor the carrier are responsible for personal items left in vehicle, nor for damage caused to vehicle from excessive or improper loading of personal items. The following items are not allowed to be inside the vehicle(s) during shipment: electronic equipment, valuables, plants, live pets, flammables, ammunition, explosives, firearms,alcohol, drugs or contraband.
Customer acknowledges that the transport truck is subject to inspection by the DOT and the Authorities of the law at every state line and can be fined if found to be carrying household goods, or any and all illegal substances. The car is subject to being impounded, in such event, Customer hereby releases Stateway Transportation from any and all responsibilities and acknowledges that all fines, fees and expenses will be passed to the owner of the car. Customer agrees that there will be no car rentals arising from a delay in the delivery, pickup and/or damage of vehicle(s) and Stateway Transportation shall not be liable for car rentals or storage fees at any time whatsoever.
Customer authorizes and acknowledges that the pre-determined, minimal deposit will be charged once the order has been assigned to a carrier and dispatched for pickup. The remaining balance will be paid in Cash On Delivery (COD) directly to the carrier. This means that, unless, stated otherwise, the balance needs to be paid to the driver of the carrier upon delivery in cash, postal money order, or cashiers check.
Stateway Transportation agrees to provide a carrier to transport the vehicle(s) as promptly as possible. Customer agrees to release Stateway Transportation of any or all responsibility due to poor weather conditions, road conditions and any Acts of God. All delivery dates and times are only estimates. Stateway Transportation cannot guarantee pick-up or delivery of vehicle(s) on a specified date or time.
Customer authorizes Stateway Transportation, its subcontractors, agents and employees to jointly or separately operate and transport the vehicle(s) in any manner necessary between its pick up location and the destination to fulfill the obligations under this Agreement.
The assigned carrier, solely, is responsible for the condition and/or damage of your vehicle while it is in his possession. In such event, the carrier solely shall be responsible for all obligations to Customer. Stateway Transportation will share the carrier insurance policy information upon request but is not the entity responsible for any damages. Customer shall file all claims with the carrier identified on the Bill of Lading and hereby releases Stateway Transportation from any and all claims arising out of or related to any actions or inactions of the carrier. All claims must be noted and signed for at time of delivery, and submitted in writing to the assigned carrier within the terms of that carriers Bill of Lading.
Cancellation & Refund Policy:
The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, as long as the order has not yet been assigned/dispatched to a Carrier (as defined below) or transporter. Our services are considered rendered when a Carrier or transporter is assigned to an order.
Refunds will be processed within three (7) business days of the cancellation request by Customer.
Cancellation of an order must be submitted in writing via email sent to Management@statewayauto.com. Stateway Auto Transport LLC does not accept or honor cancellations made via phone call or text message.
Once a Carrier or transporter has been assigned/dispatched to a shipping order,
Stateway Auto Transport LLC notifies Customer via email (to the email address provided at service booking).
If Customer decides to cancel the shipping order after a Carrier or transporter has been assigned/dispatched and confirmed, the payment is refunded in full, less a $200 service fee or the amount of your partial payment.
This supersedes all prior written or oral representation of Stateway Transportation and constitutes the entire agreement between shipper and Stateway Transportation and may not be changed except in writing signed by an officer of Stateway Transportation.
Thank you for your business!