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Shipping Process

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Our Car Shipping Process

Are you considering having your vehicle sent to another destination? Are wondering how this works? Below is a brief, step-by-step description of our auto shipping process. If you have additional questions after reviewing our process, please contact us. We’re happy to help in any way possible! 

  1. Accept our quote.
  2. Schedule your pickup online or by phone.
  3. Sign the contract. After you receive a confirmation email, you may reply with any changes.
  4. Our transport organizer schedules your vehicle for transport.
  5. A driver is designated for your transport.
  6. A representative contacts you to confirm pickup time.
  7. The driver calls you 2 – 4 hours prior to arrival.
  8. During pickup, the driver inspects your vehicle and provides you with a copy of the report.
  9. The vehicle is loaded onto the trailer for transport.
  10. During transport, our representatives are available to answer your questions.
  11. The driver contacts you 24 hours prior to delivery to schedule the drop-off time.
  12. The driver contacts you again within 2 – 4 hours of drop-off to confirm.
  13. The vehicle is inspected and any damages are compared with the pre-existing damage report (Step 8).
  14. At time of delivery, you pay the remaining balance per your contract.

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“Outstanding service. I will use them again when I need to ship cars in the next few months. Original item was shipped from Rochester, NY to Tacoma, WA, so about as far as you can go. They answered all my questions during the trip and showed up on schedule. I would highly recommend you do business with them as well.”

—  Timothy

Tacoma, Washington

What Happens If Your Vehicle Is Damaged?

While damage is very rare, we stand behind your vehicle with a $1 million policy. Here’s what to do if damage occurs during transport:

  1. Make sure the driver notates any damage on a revised bill of lading.
  2. The driver will provide you with the cargo coverage agent’s phone number
  3. Contact our office and we will work with you to file your claim.